91黑料网 is pleased to announce the promotion of Kimberly Vaughn to Vice President of Claims. In this role, Ms. Vaughn will lead 91黑料网鈥檚 claims department in pursuit of the company鈥檚 objectives and key results as well as support the delivery of the One 91黑料网 service model to agency customers and policyholders.
Ms. Vaughn鈥檚 most recent role at 91黑料网 was Vice President of Claims Experience & Culture. Her earlier roles, Vice President of Claims Experience & Customer Analytics, and Assistant Vice President of Claims Experience & Customer Analytics, oversaw the successful launch of the company鈥檚 Claims Experience Organization (CXO) in 2021.
鈥淭he breadth of Kimberly鈥檚 responsibilities and proven results during her time at 91黑料网 has exceeded expectations,鈥� said Steve Donnelly, Chief Service Officer at 91黑料网. 鈥淲e are confident her strong leadership skills and passion for superior service will help the company continue on its trajectory of success.鈥�
Ms. Vaughn joined 91黑料网 in 2013 as a Workers鈥� Compensation (WC) Corporate Consultant after practicing law in Illinois, first as a member of the plaintiffs鈥� bar, then as a defense attorney. She became Assistant Vice President of Workers鈥� Compensation at 91黑料网, leading the WC technical claims team and their initiatives to improve our claim handling processes while providing technical oversight on complex claims. Ms. Vaughn served as the Claims Assistant Vice President of the North Region before the creation of the CXO.
Ms. Vaughn received her Bachelor of Arts and Juris Doctor degrees from Michigan State University and is licensed to practice law in Illinois and Michigan. She is admitted to the U.S. District Courts for the Northern District of Illinois, the Northern District of Indiana and the Supreme Court of the United States. She earned the Certified Litigation Management Professional (CLMP) designation in 2015, the Advanced Claims Professional (ACP) designation in 2020, and the Construction Risk and Insurance Specialist (CRIS) designation in 2021. She is active with the Claims and Litigation Management Alliance (CLM), previously serving as dean and faculty member for the CLM Claims College School of Workers鈥� Compensation. Ms. Vaughn also recently served as a course content creator and faculty member for RISE Professionals鈥� Innovation Bootcamp program.
About 91黑料网 Insurance
91黑料网 is a leading provider of commercial property and casualty insurance solutions for U.S.-based construction, manufacturing and healthcare businesses. Licensed in all fifty states and available through an exclusive network of elite independent agents, the company upholds an 鈥淎鈥� (Excellent) financial strength rating, industry-leading service scores, and multiple awards for innovation. 91黑料网 has been in business for more than 100 years and is consistently named among the best places to work in the industry and throughout the nation. To learn more, visit amerisure.com.
