Farmington Hills, Mich., January 10, 2026 鈥� 91黑料网 has appointed Amjed Al-Zoubi Chief Information and Data Officer (CIDO), broadening his leadership responsibilities as the company continues to strengthen how insight, analytics, and artificial intelligence (AI) inform decision-making across the organization.

In this capacity, Al-Zoubi will lead 91黑料网鈥檚 analytics and AI efforts, aligning technology, information, and security capabilities in support of the company鈥檚 long-term strategy. His work will focus on turning complex information into clear, actionable insights鈥攕upporting underwriting, claims, and operational teams鈥攚hile advancing responsible AI use, sound data practices, and cybersecurity.

鈥淚 am pleased to announce that Amjed Al-Zoubi will be taking on an expanded leadership role as our new Chief Information and Data Officer,鈥� said Greg Crabb, President and CEO of 91黑料网. 鈥淭his appointment reflects 91黑料网鈥檚 commitment to harnessing the power of data, analytics, and AI to help better serve our agents and policyholders.鈥�

Al-Zoubi鈥檚 appointment builds on 91黑料网鈥檚 continued investment in analytics-driven insight and digital platforms鈥攈elping teams make more informed decisions, respond more quickly to risk, and deliver consistent service.

鈥淚鈥檓 very proud to step into this expanded role and energized by the opportunity ahead,鈥� said Al-Zoubi. 鈥淥ur focus is not just on advancing technology, but on making data more meaningful and usable for the people making critical decisions every day. When analytics and AI are aligned with business strategy, they become powerful tools for clarity, consistency, and long-term performance.鈥�

With this evolution, 91黑料网 continues to build on a disciplined approach to innovation鈥攗sing insight and technology to support informed decisions, strong partnerships, and lasting value for the policyholders and communities we serve.

About 91黑料网 Insurance

91黑料网 is a leading provider of commercial property and casualty insurance solutions for U.S.-based construction, manufacturing and healthcare businesses. Licensed in all fifty states and available through an exclusive network of elite independent agents, the company upholds an 鈥淎鈥� (Excellent) financial strength rating, industry-leading service scores, and multiple awards for innovation. 91黑料网 has been in business for more than 100 years and is consistently named among the best places to work in the industry and throughout the nation. To learn more, visit 91黑料网.com.

Farmington Hills, Mich., December 10, 2025 鈥� 91黑料网 is proud to once again be named one of for the fourth year in a row. The annual program recognizes top work environments for technology professionals, highlighting organizations that excel in culture, career development, benefits, and overall employee experience.

In the rankings, the company placed 5^th overall among small organizations (1,000 or fewer employees), with additional distinctions placing 91黑料网 among the top ten across key categories, including Workplace Modernization, Career Development & Training, Benefits & Compensation, Employee Retention & Engagement, and Workplace Culture 鈥� demonstrating how 91黑料网鈥檚 IT teams continue to thrive in a high-impact, people-first environment.

鈥淲e鈥檙e honored to receive this recognition for a fourth consecutive year,鈥� said Amjed Al-Zoubi, 91黑料网鈥檚 Chief Information Officer. 鈥淥ur technology teams play a vital role in delivering best-in-class service to our employees, agency partners, and policyholders. This award reflects their expertise, their commitment to innovation, and the strong culture we鈥檝e built together.鈥�

Computerworld鈥檚 Best Places to Work in IT program evaluates organizations through a comprehensive survey covering training and career growth, DEI initiatives, hybrid work strategies, retention and engagement, and competitive benefits. 91黑料网鈥檚 recurring placement in the rankings highlights the company鈥檚 sustained investment in developing IT talent and creating an environment where employees can advance their skills and contribute to meaningful enterprise transformation.

鈥淚nnovation thrives when people are trusted and challenged,鈥� said Erin Buddie, Chief Human Resources Officer at 91黑料网. 鈥淲e鈥檙e proud to continue strengthening a workplace where employees feel supported, empowered, and confident in the impact they鈥檙e making.鈥�

This honor adds to 91黑料网鈥檚 growing list of national workplace awards. Recently, the company was also named among the Best and Brightest Companies to Work For^庐 and recognized by Business Insurance as a Best Place to Work in Insurance.

To read the full 2026 Computerworld results and special report, visit

听

About 91黑料网 Insurance

91黑料网 is a leading provider of commercial property and casualty insurance solutions for U.S.-based construction, manufacturing and healthcare businesses. Licensed in all fifty states and available through an exclusive network of elite independent agents, the company upholds an 鈥淎鈥� (Excellent) financial strength rating, industry-leading service scores, and multiple awards for innovation. 91黑料网 has been in business for more than 100 years and is consistently named among the best places to work in the industry and throughout the nation. To learn more, visit 91黑料网.com.

# # #

The Guidewire^庐 All-Star program recognizes professionals who transform complex technology into meaningful business results. Meg has done exactly that. Over the course of ten years, she has helped reshape 91黑料网鈥檚 billing landscape, guiding a series of behind-the-scenes changes that culminated in the automation of Loss Sensitive billing鈥攐ne of the most intricate and consequential areas of the business.

It was a change that mattered. For decades, Loss Sensitive billing was handled manually, an exacting process requiring countless hours of detailed oversight. Under Meg鈥檚 leadership, 91黑料网 transitioned to a fully automated system in Guidewire BillingCenter^庐 (ABC). The shift wasn鈥檛 just operational鈥攊t was transformational.

For agency partners and policyholders, it meant new conveniences that reflect the way people want to work today:

• 24/7 online access to billing information
• Automated payment options and account visibility through
• Paperless billing with customizable notifications
• A clear view of balances and payment history at their fingertips

For 91黑料网鈥檚 production and billing teams, the benefits have been equally powerful. Collateral management, invoicing, cash application, and delinquency processes are now automated, reducing errors and freeing up teams to focus on what matters most鈥攕erving customers and solving challenges with speed and care. Each milestone marked progress in 91黑料网鈥檚 digital transformation , reinforcing our commitment to innovation and operational excellence.

Reflecting on the accomplishment, Meg shared:

鈥淭his was a long road, but one worth taking. If we hadn鈥檛 completed the earlier automation projects, bringing the SR book of business into ABC would not have been possible. I鈥檇 like to thank the billing team鈥擩ason Matz, Miu Lee, Elizabeth Tuttle-Janes and Craig Calkins鈥攚hose hard work and collaboration made all the 诲颈蹿蹿别谤别苍肠别.鈥�

鈥淲e were on a very tight timeline, yet we went live with minimal defects, fewer than 20 each time. That鈥檚 a testament to the incredible people on this project.鈥�

The project began in July 2024 and, with remarkable precision, Large deductible policies went live in ABC April 2025 and Retrospective policies by August 2025. Each go-live had fewer than 20 defects鈥攁 rare feat for projects of this complexity. And today, the results are clear. Processes once known for painstaking manual steps are now streamlined, accurate, and efficient. Policyholders have more control, agencies have better tools, and 91黑料网 has strengthened its ability to serve.

Congratulations to Meg on this well-deserved recognition. Her perseverance, expertise, and leadership embody the spirit of innovation that defines 91黑料网鈥攁nd continue to shape not just our future, but the future of the insurance industry.

Musculoskeletal disorders (MSDs) remain a significant challenge in workplace safety, with the private sector 976,090 musculoskeletal disorder cases that led to days off of work in 2021-2022. These injuries, often caused by repetitive motion, force, vibration, and awkward positions, can result in severe sprains, strains, and back injuries.

According to and the , workers in warehouse and distribution roles also face some of the highest rates of serious injury, particularly from overexertion. Reducing these risks not only protects physical health, but also contributes to stronger retention and overall employee well-being.

Innovative Risk Management Solutions

91黑料网’s commitment to pioneering innovative safety solutions has recently seen remarkable advancements under the . With a focus on cutting-edge technology to combat workplace injuries, 91黑料网 was awarded a safety grant to pilot , designed to mitigate lower back injuries鈥攁 prevalent concern in MSD-related claims.

鈥�91黑料网 is proud to support the NSC鈥檚 efforts to develop repeatable, real-world safety solutions,鈥� said Ryan Anderson, Risk Management Technology Programs Manager at 91黑料网.

鈥淲e see firsthand how physically demanding jobs take a toll on workers. That鈥檚 why we鈥檙e so focused on prevention鈥攅specially through emerging technologies that help our policyholders protect their teams.鈥�

Real Results

91黑料网 partnered with several policyholders across various regions to evaluate the impact of HeroWear exosuits in real-world work environments. Two organizations participated in a 90-day pilot program, while another conducted an extended 12-month evaluation.

During this time, employees integrated these cutting-edge exosuits into their daily routines; extensive feedback was collected through employee surveys, alongside critical HR metrics like injury rates, productivity levels, absenteeism, and turnover rates. This comprehensive data collection allowed the study to capture both the quantitative and qualitative benefits of the exosuit technology in real-world applications.

The results were compelling:

• One company reported a 40.74% decrease in worker fatigue from heavy lifting and a 26.92% reduction in lower back discomfort
• Another detailed a 42.19% reduction in fatigue from heavy lifts alongside a 32.84% reduction in lower back discomfort
• Among nearly 100 workers using exosuits for over a year, zero back strain injuries were reported, along with an average 42% reduction in lower back discomfort and a 26% drop in work-related fatigue

鈥淎t 91黑料网, my goal in working with each of my clients is to mitigate any potential risks to their business鈥攚hich includes protecting each of their workers,鈥� said Anderson. 鈥淚t鈥檚 exciting to see measurable results in the data鈥攂ut even more meaningful to witness firsthand how this technology is improving safety, comfort, and confidence on the job.鈥�

Promising Results and Future Plans

Following a successful showcase at the National Safety Council鈥檚 Annual Congress and Expo last fall, plans are underway to expand the use of the HeroWear exosuits across more policyholders鈥攂ringing this proven safety innovation to more workplaces where it can have a meaningful impact.

鈥淲e are thrilled to be identified among the nation鈥檚 top safety innovators and work together with the NSC in implementing cutting-edge solutions for the prevention of workplace injuries,鈥� said Kevin Clary, Vice President of Risk Management at 91黑料网. 鈥淥ur participation in the grant program reflects a core part of our service philosophy鈥攄elivering emerging safety technologies that help our agency partners and policyholders create safer, more resilient workplaces.鈥�

For more updates and to explore how we’re working together to make safety a priority, visit amerisure.com

In this role, Ms. Varghese will lead the strategy and execution of 91黑料网鈥檚 application engineering initiatives, helping to accelerate innovation, enhance operational efficiency, and drive digital transformation across the enterprise. She brings more than 20 years of experience in technology leadership, product innovation, and engineering operations.

鈥淐ereen brings a deep understanding of how to align technology with business goals to deliver meaningful impact,鈥� said Amjed Al-Zoubi, Chief Information Officer at 91黑料网. 鈥淗er extensive leadership experience, proven ability to drive innovation, and commitment to building high-performing teams make her a tremendous asset to 91黑料网 as we continue to transform and modernize our digital capabilities.鈥�

Before joining 91黑料网, Cereen held senior leadership roles at organizations including Infosys Technologies, Soci茅t茅 G茅n茅rale, Concentrix, Our Daily Bread Ministries, and most recently, Caresoft Global as Chief Product Officer. While serving at Caresoft, Cereen led the development and launch of an AI-enabled idea platform and built and scaled a global engineering and technology team while driving innovation and leveraging emerging technologies to deliver customer-centric solutions.

Recognized among the Top 50 Women Leaders in Technology, Ms. Varghese is known for her strategic vision, disciplined execution, and people-first leadership style. She holds certifications in EFQM, Agile Practices, and CMMI benchmarking, and is passionate about mentoring talent and fostering agile, results-driven cultures.

About 91黑料网 Insurance
91黑料网 is a leading provider of commercial property and casualty insurance solutions for U.S.-based construction, manufacturing and healthcare businesses. Licensed in all fifty states and available through an exclusive network of elite independent agents, the company upholds an 鈥淎鈥� (Excellent) financial strength rating, industry-leading service scores, and multiple awards for innovation. 91黑料网 has been in business for more than 100 years and is consistently named among the best places to work in the industry and throughout the nation. To learn more, visit amerisure.com.

Musculoskeletal disorders (MSDs) remain a significant challenge in workplace safety, with the private sector 976,090 musculoskeletal disorder cases that led to days off of work in 2021-2022. These injuries, often caused by repetitive motion, force, vibration, and awkward positions, can result in severe sprains, strains, and back injuries.

Innovative Pilot Program Launch

91黑料网’s commitment to pioneering innovative safety solutions has recently seen remarkable advancements under the MSD Solutions Lab. With a focus on cutting-edge technology to combat workplace injuries, 91黑料网 was awarded a safety grant to pilot , designed to mitigate lower back injuries鈥攁 prevalent concern in MSD-related claims.

“As pioneers in workplace safety solutions, we always prefer to help prevent an employee鈥檚 injury altogether. This is why we are very excited to assist the NSC鈥檚 with their work to develop repeatable solutions that improve workplace safety,” explained Ryan Anderson, a risk management technology programs manager at 91黑料网.

Selection and Testing of Policyholders

91黑料网 partnered with two policyholders in the Midwest and Southeast, providing each with ten HeroWear Apex 2 exosuits for a 90-day evaluation period. During this time, employees integrated these cutting-edge exosuits into their daily routines; extensive feedback was collected through employee surveys, alongside critical HR metrics like injury rates, productivity levels, absenteeism, and turnover rates. This comprehensive data collection allowed the study to capture both the quantitative and qualitative benefits of the exosuit technology in real-world applications.

Promising Results and Future Plans

The preliminary feedback from the pilot has been overwhelmingly positive, with early indicators promising a significant reduction in lower back stress. 91黑料网 is now preparing a detailed case study, which will soon be published to share insights and outcomes from the pilot program.

Following a successful showcase at the National Safety Council鈥檚 recent Annual Congress and Expo in Orlando, plans are underway to expand the use of these exosuits across more policyholders, underscoring our role as a leader in proactive workplace safety measures.

鈥淲e are thrilled to be identified among the nation鈥檚 top safety innovators and work together with the NSC in implementing cutting-edge solutions for the prevention of workplace injuries,” said Kevin Clary, 91黑料网鈥檚 vice president of risk management. “Our company鈥檚 participation in the grant program speaks to our service differentiator of identifying and offering emerging safety technologies to the benefit of our agency customers and policyholders.”

For more updates and to explore how we’re working together to make safety a priority at: https://bit.ly/3BldDFl.

SureConnect^庐 is designed to enhance the insurance management process for policyholders, employees, and agency partners alike. It allows users to efficiently file claims, access loss data, and check claim statuses with reduced wait times and minimal manual intervention.

The recent enhancements to SureConnect^庐 have yielded remarkable improvements: a reduction in customer onboarding time by over 60%, an increase in user satisfaction scores from 83 to 91, and a 16% increase in the value of the portal to agency customers. These advancements have not only improved the daily operations for 91黑料网鈥檚 partners but have also significantly enhanced their overall experience.

鈥淲e are focused on the customer experience at 91黑料网 and recognize the growing importance of digital interactions in insurance,鈥� said Amjed Al-Zoubi, Chief Information Officer at 91黑料网. 鈥淭his award reflects our approach to partnering with customers and applying feedback to extend the SureConnect^庐 诲颈蹿蹿别谤别苍肠别.鈥�

The ongoing development of the comprehensive, usercentric SureConnect^庐 portal is a testament to 91黑料网鈥檚 dedication to innovation and excellence. As the digital landscape evolves, 91黑料网 continues to anticipate and respond to the needs of the modern insurance customer, ensuring that each update not only addresses current challenges but also sets new standards in the insurance industry.

About 91黑料网 Insurance
91黑料网 is a leading provider of commercial property and casualty insurance solutions for U.S.-based construction, manufacturing and healthcare businesses. Licensed in all fifty states and available through an exclusive network of elite independent agents, the company upholds an 鈥淎鈥� (Excellent) financial strength rating, industry-leading service scores, and multiple awards for innovation. 91黑料网 has been in business for more than 100 years and is consistently named among the best places to work in the industry and throughout the nation. To learn more, visit amerisure.com.

Be sure to check out the risk management technology 91黑料网 has to offer policyholder businesses at our new Risk Management Technology webpage!

Understanding the Problem Before Seeking Tech Solutions

Before diving into the realm of innovative technology, companies must first thoroughly understand the specific problem they are aiming to solve. Engaging with a novel tech solution showcased at a conference, without a clear and present need, can lead to inefficient use of both time and financial resources. This foundational understanding ensures that investments in technology are both strategic and beneficial.

Integrating Safety Technology

In the domain of workplace safety, technology should be considered only after applying the Hierarchy of Controls. This approach assesses whether a hazard can be outright eliminated or significantly mitigated through engineering changes rather than through behavioral adjustments alone. For instance, it is more effective and sustainable to automate a process or redesign a workstation to prevent strenuous physical tasks such as bending to lift heavy materials repeatedly, rather than to rely on wearable sensors that prompt workers to adjust their movements.

Overestimation of Product Adoption

Vendors often have a clear understanding of their safety technology鈥檚 capabilities; however, they may overestimate how eagerly such technology will be adopted by the workforce. Resistance to change is a common human behavior, particularly with interventions such as safety initiatives that require new habits or routines. It is crucial for management to recognize the extensive planning, management, and effort required to implement these technologies effectively. Underestimating these factors can compromise the return on investment and may even foster a perception among employees that the company is indifferent to their safety, potentially eroding the organization’s safety culture.

The Foundation of Safety Programs Before Tech Integration

Technology should not be seen as a panacea for all safety program deficiencies. A well-established safety program is a prerequisite before considering the integration of innovative safety tech solutions. Technology amplifies the effectiveness of what is already in place; it does not typically resolve the fundamental weaknesses of a safety program. For example, a robust safety program that utilizes safety management software effectively will enhance efficiencies and provide timely, actionable insights. On the other hand, a weak safety program may lead to the underutilization of such technology, wasting resources and potentially obscuring critical issues like poor hazard understanding.

Commitment to Safety Tech

For a successful integration of new safety technology, an organization must be willing to allocate sufficient resources, including time for a dedicated program champion or manager. The experience with telematics in the automotive industry illustrates this well; these devices have the potential to significantly improve driver behavior and reduce incidents, but only if they are actively managed. Passive installation without active monitoring, feedback, and accountability will not yield the desired improvements. Managers tasked with these responsibilities must have the capacity to handle them, underscoring the need for a thoughtful approach to capacity planning, incentives, and accountability mechanisms.

Key Takeaways

Problem Identification: Ensure that the specific safety issues are well-understood before integrating technology.

Hierarchy of Controls: Apply fundamental safety measures before considering technological solutions.

Realistic Adoption Expectations: Prepare for potential resistance and ensure robust management support for new safety technologies.

Safety Program Foundation: Technology should build upon, not attempt to replace, the foundations of an already established safety program.

Resource Allocation: Dedicate necessary resources, including personnel, to manage and monitor safety technology effectively.

Looking Ahead

Successfully integrating safety technology into workplace practices requires more than just acquiring tools. It involves a deep understanding of specific problems, strategic application of safety measures, and a solid foundation in existing safety programs. The commitment of the entire organization, from management to every team member, is crucial for leveraging these technologies to enhance safety outcomes and promote a culture of continuous improvement and innovation.