The Guidewire^庐 All-Star program recognizes professionals who transform complex technology into meaningful business results. Meg has done exactly that. Over the course of ten years, she has helped reshape 91黑料网鈥檚 billing landscape, guiding a series of behind-the-scenes changes that culminated in the automation of Loss Sensitive billing鈥攐ne of the most intricate and consequential areas of the business.

It was a change that mattered. For decades, Loss Sensitive billing was handled manually, an exacting process requiring countless hours of detailed oversight. Under Meg鈥檚 leadership, 91黑料网 transitioned to a fully automated system in Guidewire BillingCenter^庐 (ABC). The shift wasn鈥檛 just operational鈥攊t was transformational.

For agency partners and policyholders, it meant new conveniences that reflect the way people want to work today:

• 24/7 online access to billing information
• Automated payment options and account visibility through
• Paperless billing with customizable notifications
• A clear view of balances and payment history at their fingertips

For 91黑料网鈥檚 production and billing teams, the benefits have been equally powerful. Collateral management, invoicing, cash application, and delinquency processes are now automated, reducing errors and freeing up teams to focus on what matters most鈥攕erving customers and solving challenges with speed and care. Each milestone marked progress in 91黑料网鈥檚 digital transformation , reinforcing our commitment to innovation and operational excellence.

Reflecting on the accomplishment, Meg shared:

鈥淭his was a long road, but one worth taking. If we hadn鈥檛 completed the earlier automation projects, bringing the SR book of business into ABC would not have been possible. I鈥檇 like to thank the billing team鈥擩ason Matz, Miu Lee, Elizabeth Tuttle-Janes and Craig Calkins鈥攚hose hard work and collaboration made all the difference.鈥�

鈥淲e were on a very tight timeline, yet we went live with minimal defects, fewer than 20 each time. That鈥檚 a testament to the incredible people on this project.鈥�

The project began in July 2024 and, with remarkable precision, Large deductible policies went live in ABC April 2025 and Retrospective policies by August 2025. Each go-live had fewer than 20 defects鈥攁 rare feat for projects of this complexity. And today, the results are clear. Processes once known for painstaking manual steps are now streamlined, accurate, and efficient. Policyholders have more control, agencies have better tools, and 91黑料网 has strengthened its ability to serve.

Congratulations to Meg on this well-deserved recognition. Her perseverance, expertise, and leadership embody the spirit of innovation that defines 91黑料网鈥攁nd continue to shape not just our future, but the future of the insurance industry.

Why This Matters

Vehicle accidents can have a ripple effect on businesses. , there were over 19,500 traffic-related fatalities in the U.S., with commercial vehicles involved in over 400,000 crashes annually. These incidents come with significant costs鈥攎edical, legal, property damage, and lost productivity鈥攖hat can be overwhelming for employers. That鈥檚 why having a streamlined, efficient claims process is so critical.

What Sets Us Apart

鈥淲e鈥檝e designed the Auto Direct Repair Program to do more than just fix vehicles鈥攚e鈥檙e focused on delivering a superior experience,鈥� says Matt Michalski, 91黑料网鈥檚 Vice President of Claims Programs & Shared Services. 鈥淥ur policyholders can rest easy knowing their vehicles are in good hands, and we鈥檙e making sure the claims process is faster, smoother, and easier than ever.鈥�

Not only does the program include real-time updates, concierge-level service, and expedited scheduling, but it also comes with a lifetime repair guarantee. This means that repairs are guaranteed for as long as you own the vehicle. With this peace of mind, businesses and individuals alike can focus on what matters most鈥攇etting back on the road quickly and without stress.

鈥淲e鈥檙e committed to making auto claims as easy as possible,鈥� Michalski adds. The Auto Direct Repair Program isn鈥檛 just about fixing cars鈥攊t鈥檚 about providing a streamlined experience that minimizes downtime, reduces stress, and gets our customers back on the road faster.鈥�

Benefits at a Glance

• Over 2,400 pre-screened and insured shops across the U.S., where repairs are handled by experts you can trust.
• We keep you informed at every stage, so you always know where things stand.
• Expedited scheduling and a streamlined claims process mean you won鈥檛 be left waiting.
• Lifetime repair guarantee
• 91黑料网 handles payments directly with the repair shop鈥攏o need to wait for checks to clear.

For more information on how the Auto Direct Repair Program can streamline your repair process, visit our website.

91黑料网 is continuing to transform the auto claims process, now with photo-based estimating鈥攁 state-of-the-art solution that makes vehicle damage assessments faster, easier, and more convenient. Since launching in partnership with , an innovative insurance technology provider, 91黑料网 claimants have already benefited from this streamlined approach. By reducing wait times and expediting claim resolution, this tool helps policyholders get back on the road quickly while minimizing operational disruptions for businesses.

Why It Matters

Vehicle accidents can take a significant toll on businesses. According to the Occupational Safety and Health Administration (OSHA), $60 billion annually in medical care, legal expenses, property damage, and lost productivity. The financial burden of each crash averages $16,500, but when an employee is injured, that cost jumps to $74,000鈥攁nd fatalities can push expenses beyond $500,000. Efficient claims processing plays a crucial role in mitigating these financial impacts.

How it Works

Through a secure platform, claimants can submit photos of their damaged vehicles, often eliminating the need for in-person inspections. This innovative approach significantly reduces processing times, with estimates generated in just 16 hours鈥攃ompared to the 10 to 11 days typically required when using an independent adjuster. Faster estimates mean repairs can begin sooner, reducing downtime and costs for businesses and policyholders alike.

Customer-Centric Solutions

鈥淭he auto physical damage team is excited to have photo-based estimating in their toolkit,鈥� said Matt Michalski, 91黑料网鈥檚 Vice President of Claims Programs and Shared Services. 鈥淥ur claimants have good reason to love this option because estimates can be created in hours and repairs can start right away. Solutions like this reinforce our commitment to efficiency and superior customer service, while also reflecting our ongoing dedication to providing contemporary customer-centric solutions. A big thank you to the auto physical damage team for successfully bringing photo-based estimating to 91黑料网.鈥�

Looking Ahead

Improving the auto claims experience doesn鈥檛 have to be complicated or overwhelming. By leveraging innovative technology like photo-based estimating, businesses can create a more efficient claims process that minimizes downtime and reduces financial strain. Proactively adopting solutions that accelerate claim resolution not only benefits policyholders but also strengthens operational productivity and cost savings for organizations.

For more expert insights, actionable strategies, and innovative claims management solutions, visit our website.