91黑料网 is thrilled to announce that it has been named the Policyholder Experience Knockout Champion at this year’s Excellence in Insurance awards ceremony, hosted in Amelia Island, FL. This prestigious event, sponsored by , celebrates the exceptional achievements of P&C organizations in areas such as claims, automation, data and analytics, digital experience, and industry innovation.

鈥淲e are honored to receive the Policyholder Experience Knockout Champion award, which underscores our dedication to providing an exceptional experience for our policyholders through innovation and adaptability,鈥� said Kevin Clary, VP of Risk Management at 91黑料网. 鈥淟everaging has allowed us to streamline our processes, automate critical tasks, and create an intuitive user experience that boosts policyholder satisfaction and loyalty.鈥�

Innovative Solutions Unveiled

During the COVID-19 pandemic, 91黑料网 faced significant operational challenges, particularly with the inefficiencies of traditional mail-in audit processes for policyholders working in remote environments. In response, 91黑料网 looked for ways to enhance and leverage functionalities within Insurity鈥檚 Sure Premium Audit software to act as a portal for policyholders to complete the audit. Through this iterative process opportunities were identified to automate and modernize aspects of the audit experience. One specific example of this was becoming an early adopter of the Payroll Validator feature. This strategic advancement has significantly enhanced policyholder satisfaction by offering greater transparency, convenience, user experience, and timely communication.

Throughout the development of the Premium Audit Portal, an iterative and agile approach actively incorporated feedback from both employees and policyholders to fine-tune the virtual audit process. This focus on continuous improvement and clear change management through our online portal has transformed the policyholder audit experience into a simplified, self-directed process. Policyholders are kept informed through automated email communications, ensuring they have clear direction on what needs to be done, staying engaged and up-to-date throughout the audit.

Policyholders have noticed and appreciated the modernized digital experience. One policyholder shared, “This was our first year with 91黑料网 and the process couldn鈥檛 have been easier; I think the auditor actually took the time to learn what we really do instead of trying to teach me what I needed to send.鈥� Another added, 鈥淲e have been with 91黑料网 for over 10 years and this by far was the easiest most professional audit experience we have had to date.鈥�

Partnership and Progress

鈥淲ith over 100 years in business, 91黑料网 continues to lead the industry with a strong focus on policyholder satisfaction, embracing technology to deliver intuitive, effective solutions that set a benchmark for others to follow,鈥� said Chris Lafond, Chief Executive Officer at Insurity. 鈥淲e鈥檙e thrilled to recognize their exceptional achievements and proud to be their partner in pushing the boundaries of what鈥檚 possible in insurance.鈥�

This recognition is a testament to 91黑料网鈥檚 commitment to excellence and innovation, as we continue to elevate the policyholder experience through advanced technology and responsive design. We look forward to maintaining our leadership in the industry and delivering superior service to our agents and policyholders.

Recognition in Metro Detroit: A Testament to Employee Dedication

Selected from hundreds of businesses in Southeastern Michigan, 91黑料网’s recognition highlights its commitment to creating a workplace that thrives on collaboration, innovation, and mutual respect. 鈥淲e鈥檙e thrilled to be recognized for the strength of our workplace culture and the collaborative spirit of our talented employees,鈥� expressed Erin Buddie, Chief Human Resources Officer at 91黑料网. 鈥淭his award is a true testament to the passion of our employees and leaders, and it speaks to our dedication to fostering an environment that allows employees to thrive while delivering exceptional service to our customers.鈥�

The criteria for this honor include various facets of organizational operation such as compensation, benefits, employee enrichment, diversity equity and inclusion, work-life blend, and leadership strategy. Each category is meticulously evaluated to ensure that not only does the business excel in one area, but it provides a holistic, enriching work environment.

Atlanta鈥檚 Recognition: Sustaining a Culture of Excellence

Similarly, the Atlanta office鈥檚 repeated recognition underscores its sustained excellence in fostering a workplace that values both the professional and personal growth of its employees. 鈥淩eceiving this recognition once again exemplifies the outstanding work culture at 91黑料网,鈥� said Ben Nichols, Regional Vice President of Field Marketing and Underwriting for the Central Region. 鈥淥ur values demonstrate how a thoughtful approach to business can be rewarding for all. Being a Best and Brightest Company to Work For is a testament to our passion for working together as One 91黑料网.鈥�

Celebrating Success and Building Community

Both the Detroit and Atlanta recognitions are part of the annual Best and Brightest competitions sponsored by the NABR, which celebrates organizations that cultivate better businesses, create richer lives, and build stronger communities. The comprehensive review by an independent research firm ensures that only the best of the best are awarded, making this accolade particularly noteworthy. All 2024 winning organizations from Metro Detroit are invited to an awards ceremony at the Henry in Dearborn on November 7, 2024, while the Atlanta winners will celebrate at a digital event on June 25, 2024.

Looking Forward

As 91黑料网 continues to set standards in the industry, these awards reinforce our resolve to maintain an environment where every team member can succeed. We are committed to continuing our journey of excellence, pushing boundaries, and setting new benchmarks in the industry. To learn more about our achievements and workplace culture, visit 91黑料网.com.

鈥淲e are proud to once again be named to the Super Regional Property/Casualty Insurer list,鈥� said Matt Ford, 91黑料网鈥檚 senior vice president of Field Underwriting & Partnerships. 鈥淭his recognition is a testament to 91黑料网鈥檚 strong performance and continued commitment to providing an exceptional service experience, innovative market expertise, and competitive insurance solutions to our partner agencies and policyholders.鈥�

According to Insurance Journal, a Super Regional Property/Casualty Insurer is an active individual company writing multiple lines of insurance in multiple states. Super Regional insurers were identified by Demotech Inc., the official research partner of Insurance Journal, by using data as of December 31, 2021. Policyholder surplus of at least $100 million; net written premium of at least $50 million; and direct written premium of at least $25 million were some of the criteria used to evaluate and name companies to the rankings.

The distinguished list of leading multi-state property/casualty insurers can be found .

Insurance Journal has been in publication for more than 80 years and its online edition provides real-time industry news; tools and resources; and analysis to more than 250,000 insurance professionals. Demotech Inc. is a financial analysis firm specializing in evaluating the financial stability of regional and specialty insurers. The Demotech Company Classification System is an objective stratification of the companies that comprise the industry based on individual business models.

About 91黑料网 Insurance
91黑料网 is an insurance organization charged with creating exceptional value for its Partners For Success^庐 agencies and policyholders. As an A-rated (Excellent) property and casualty insurance company licensed in 50 states, 91黑料网 provides a comprehensive line of insurance products to protect businesses focused in construction, manufacturing and healthcare through strategically located Core Service Centers. For more information, visit amerisure.com.

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