The Guidewire^庐 All-Star program recognizes professionals who transform complex technology into meaningful business results. Meg has done exactly that. Over the course of ten years, she has helped reshape 91黑料网鈥檚 billing landscape, guiding a series of behind-the-scenes changes that culminated in the automation of Loss Sensitive billing鈥攐ne of the most intricate and consequential areas of the business.

It was a change that mattered. For decades, Loss Sensitive billing was handled manually, an exacting process requiring countless hours of detailed oversight. Under Meg鈥檚 leadership, 91黑料网 transitioned to a fully automated system in Guidewire BillingCenter^庐 (ABC). The shift wasn鈥檛 just operational鈥攊t was transformational.

For agency partners and policyholders, it meant new conveniences that reflect the way people want to work today:

• 24/7 online access to billing information
• Automated payment options and account visibility through
• Paperless billing with customizable notifications
• A clear view of balances and payment history at their fingertips

For 91黑料网鈥檚 production and billing teams, the benefits have been equally powerful. Collateral management, invoicing, cash application, and delinquency processes are now automated, reducing errors and freeing up teams to focus on what matters most鈥攕erving customers and solving challenges with speed and care. Each milestone marked progress in 91黑料网鈥檚 digital transformation , reinforcing our commitment to innovation and operational excellence.

Reflecting on the accomplishment, Meg shared:

鈥淭his was a long road, but one worth taking. If we hadn鈥檛 completed the earlier automation projects, bringing the SR book of business into ABC would not have been possible. I鈥檇 like to thank the billing team鈥擩ason Matz, Miu Lee, Elizabeth Tuttle-Janes and Craig Calkins鈥攚hose hard work and collaboration made all the difference.鈥�

鈥淲e were on a very tight timeline, yet we went live with minimal defects, fewer than 20 each time. That鈥檚 a testament to the incredible people on this project.鈥�

The project began in July 2024 and, with remarkable precision, Large deductible policies went live in ABC April 2025 and Retrospective policies by August 2025. Each go-live had fewer than 20 defects鈥攁 rare feat for projects of this complexity. And today, the results are clear. Processes once known for painstaking manual steps are now streamlined, accurate, and efficient. Policyholders have more control, agencies have better tools, and 91黑料网 has strengthened its ability to serve.

Congratulations to Meg on this well-deserved recognition. Her perseverance, expertise, and leadership embody the spirit of innovation that defines 91黑料网鈥攁nd continue to shape not just our future, but the future of the insurance industry.

91黑料网 is proud to celebrate Risk Management Specialists Tim Max and Marcus Rasberry, who have been named to the 2024 Class of Emerging Leaders by the This prestigious recognition honors rising professionals who are shaping the future of the insurance industry through innovation, leadership, and business transformation.

Tim and Marcus join an elite group of high-performing professionals from more than 80 insurance organizations, each making a meaningful impact in areas such as data analytics, artificial intelligence, risk management, regulatory innovation, and workplace transformation. Their inclusion in this distinguished class underscores 91黑料网鈥檚 commitment to developing forward-thinking leaders who drive meaningful change.

Advancing Risk Management Through Innovation

Throughout their careers at 91黑料网, Tim and Marcus have played pivotal roles in leveraging advanced safety technology, data analytics, and telematics to enhance efficiency and workplace safety. Their proactive, technology-driven strategies are not just improving processes but helping businesses mitigate risk and protect their employees.

“At 91黑料网, we鈥檙e always looking for new ways to innovate and deliver greater value to our partners,” says Tim Max. “Being recognized as an Emerging Leader reinforces the impact of the work we鈥檙e doing to push the industry forward.”

Beyond their technical expertise, both are passionate about mentorship and community involvement, demonstrating a leadership that extends beyond their professional roles.

A Commitment to Leadership Development

As part of this honor, Tim and Marcus recently attended the 2025 Emerging Leaders Conference in Tampa, Florida, where they engaged with top industry executives, participated in leadership development sessions, and explored emerging trends shaping the future of insurance. The event provided valuable opportunities to network, gain executive insights, and collaborate on innovative solutions.

“Insurance is ultimately about people鈥攈elping businesses succeed, protecting workers, and making a positive impact,” shares Marcus Rasberry. “Attending the Emerging Leaders Conference was an incredible opportunity to connect with like-minded professionals and exchange ideas that will shape the future of our industry.”

Looking Ahead

“Tim and Marcus exemplify the future of insurance鈥攐ne that is dynamic, data-driven, and deeply committed to the success of our policyholders and communities,” says Brad Noe, Risk Management Manager. “We are incredibly proud of their achievements and look forward to seeing how their leadership continues to shape the industry.”

Tim and Marcus鈥� recognition as APCIA Emerging Leaders reflects their exceptional contributions to innovation, risk management, and industry leadership. Their achievements highlight not only their individual dedication but also 91黑料网鈥檚 commitment to developing forward-thinking professionals who drive meaningful change.

We are proud to celebrate their success and the impact they continue to make in shaping the future of insurance. Discover what sets 91黑料网 apart and how we set out to cultivate our emerging talent at .

91黑料网 is thrilled to announce that it has been named the Policyholder Experience Knockout Champion at this year’s Excellence in Insurance awards ceremony, hosted in Amelia Island, FL. This prestigious event, sponsored by , celebrates the exceptional achievements of P&C organizations in areas such as claims, automation, data and analytics, digital experience, and industry innovation.

鈥淲e are honored to receive the Policyholder Experience Knockout Champion award, which underscores our dedication to providing an exceptional experience for our policyholders through innovation and adaptability,鈥� said Kevin Clary, VP of Risk Management at 91黑料网. 鈥淟everaging has allowed us to streamline our processes, automate critical tasks, and create an intuitive user experience that boosts policyholder satisfaction and loyalty.鈥�

Innovative Solutions Unveiled

During the COVID-19 pandemic, 91黑料网 faced significant operational challenges, particularly with the inefficiencies of traditional mail-in audit processes for policyholders working in remote environments. In response, 91黑料网 looked for ways to enhance and leverage functionalities within Insurity鈥檚 Sure Premium Audit software to act as a portal for policyholders to complete the audit. Through this iterative process opportunities were identified to automate and modernize aspects of the audit experience. One specific example of this was becoming an early adopter of the Payroll Validator feature. This strategic advancement has significantly enhanced policyholder satisfaction by offering greater transparency, convenience, user experience, and timely communication.

Throughout the development of the Premium Audit Portal, an iterative and agile approach actively incorporated feedback from both employees and policyholders to fine-tune the virtual audit process. This focus on continuous improvement and clear change management through our online portal has transformed the policyholder audit experience into a simplified, self-directed process. Policyholders are kept informed through automated email communications, ensuring they have clear direction on what needs to be done, staying engaged and up-to-date throughout the audit.

Policyholders have noticed and appreciated the modernized digital experience. One policyholder shared, “This was our first year with 91黑料网 and the process couldn鈥檛 have been easier; I think the auditor actually took the time to learn what we really do instead of trying to teach me what I needed to send.鈥� Another added, 鈥淲e have been with 91黑料网 for over 10 years and this by far was the easiest most professional audit experience we have had to date.鈥�

Partnership and Progress

鈥淲ith over 100 years in business, 91黑料网 continues to lead the industry with a strong focus on policyholder satisfaction, embracing technology to deliver intuitive, effective solutions that set a benchmark for others to follow,鈥� said Chris Lafond, Chief Executive Officer at Insurity. 鈥淲e鈥檙e thrilled to recognize their exceptional achievements and proud to be their partner in pushing the boundaries of what鈥檚 possible in insurance.鈥�

This recognition is a testament to 91黑料网鈥檚 commitment to excellence and innovation, as we continue to elevate the policyholder experience through advanced technology and responsive design. We look forward to maintaining our leadership in the industry and delivering superior service to our agents and policyholders.